Introduction and Commitment

At Websitelex Labs, we understand that your financial journey requires trust. When you're working to overcome investment fears and build confidence in your financial decisions, the last thing you should worry about is how your personal information is handled.

This privacy policy explains exactly what information we collect, why we need it, and how we protect it. We operate under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and we take these responsibilities seriously.

Our business is built on helping people navigate financial uncertainty. That same care and attention we bring to financial guidance extends to how we handle your personal data.

Information We Collect

Information You Provide Directly

When you interact with our services, you might share information with us in several ways. This could be through our contact forms, when you sign up for our newsletter, or when you reach out for financial guidance.

• Name and contact details
• Email addresses
• Phone numbers
• Investment experience level
• Financial goals and concerns
• Communication preferences

Information We Collect Automatically

Like most websites, we collect certain technical information automatically. This helps us understand how people use our site and where we can make improvements.

We track basic website usage data, including which pages you visit, how long you stay, and general location information (city/province level). This information helps us create better content and improve our services.

How We Use Your Information

Everything we collect serves a specific purpose related to helping you overcome investment fears and build financial confidence. We don't collect information just to have it.

• Responding to your questions and providing the financial guidance you've requested
• Sending educational content that matches your interests and experience level
• Improving our website and educational resources based on how people actually use them
• Following up on consultations and maintaining our professional relationship
• Complying with Canadian financial regulations and record-keeping requirements
• Protecting our website and users from spam, fraud, and other security issues

Your Rights and Control

Under Canadian privacy law, you have significant control over your personal information. These aren't just legal requirements for us – they're commitments we believe in.

To exercise any of these rights, simply contact us using the information provided at the bottom of this policy. We aim to respond to all requests within one business week.

How We Protect Your Information

We also have administrative safeguards in place. Our team receives regular training on privacy protection, and we conduct annual reviews of our data handling practices.

While we take security seriously, no system is perfect. If we ever experience a security incident that affects your personal information, we'll notify you promptly and explain what happened and what we're doing about it.

Data Retention and Deletion

We don't keep your information forever. Our retention periods are based on the type of information and our legitimate business needs, including Canadian regulatory requirements for financial services.

Sharing and Third Parties

We don't sell your personal information to anyone. Period. Your trust is more valuable to us than any potential revenue from data sales.

We do work with a few carefully selected service providers to deliver our services effectively. These include our email platform for newsletters, our website hosting provider, and our secure client portal system.

All of these providers are required to protect your information to the same standards we maintain. They can only use your information for the specific services they provide to us – nothing else.

We may share information if required by Canadian law or to protect our legitimate business interests, but we'll always notify you unless legally prohibited from doing so.

Cookies and Website Technology

Our website uses cookies to improve your experience and help us understand how people use our services. Most of these are essential for the website to function properly.

We also use analytics cookies to see which content is most helpful and where people might be getting stuck. This information is anonymous – we can't identify individual users from this data.

You can control cookie settings through your browser, though disabling certain cookies might affect how our website works for you.

Changes to This Policy

We review this privacy policy annually and update it when our practices change or when required by law. When we make significant changes, we'll notify you by email if we have your contact information, and we'll always post the updated policy on our website.

The date at the top of this policy shows when it was last updated. We encourage you to review it periodically, especially if your relationship with us evolves.